We protect our customers against unsolicited mail and will not make your name or details available to any other companies without your permission. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out or request that we delete your personal data at any time by emailing us or by using the privacy controls within your account. See below for your rights in regard to personal information and data.
THE DATA WE COLLECT
IDENTITY AND CONTACT DATA
When you use our services and submit any forms (for orders, information requests, newsletter sign-ups, surveys and reviews) we will only collect and use this information to make your shopping experience as easy and enjoyable as possible. We only use your data to process your order, inform you of any delays or problems and if you have asked us to do so to send you offers and promotions, or information about our products and services. We will also use this data to improve our products and services and grow our business and ensure customer satisfaction.
PAYMENT AND TRANSACTIONAL DATA
We will retain records of your orders and delivery details to allow you to keep track of sizes previously ordered and make reordering quick and easy. Payments made via our website are processed securely by Zettleand PayPal Merchant Services. Full details of their security policy can be found here. We do not store or retain payment details such as credit card numbers. Any account details entered for direct bank payments are not available to us but are retained by Bank of Scotland and their security policy can be on Bank of Scotland website.
GENERAL CORRESPONDENCE DATA
Conversations we have with you by phone, email or text may be maintained by us so we can better answer your questions and sort out your orders in the future. No data is share with third parties or businesses services other than Highland Thistle Chocolates.
TECHNICAL AND WEBSITE USAGE DATA
MARKETING AND COMMUNICATIONS
We will use your data to send you transactional information such as order confirmations and updates, and to let you know about services and any changes to our policies and terms. We will also send you newsletters, product and special offers from time to time by post or email if you have opted in to receive these. You may request that we unsubscribe you at any time by email or by changing your settings in your account. Please include your postal address as well as your full name and email address so we can ensure we have the correct customer.
Please note while email unsubscribes are immediate.
SHARING YOUR DATA
We protect our customers against unsolicited mail and will certainly not sell your name or details to any other companies without your permission.
Highland Thistle Chocolates is a registered data user under the Data Protection Act and we comply with the recent GDPR updates. We will never pass on your details on to a third party for marketing purposes.
Agents (including credit card clearing agencies (Zettle and Paypal Merchant Services in UK, and Bank of Scotland in the UK) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
Delivery agents - we use Royal Mail and Parcelforce to deliver our parcels and we will share your delivery information with them so you can receive your parcel.
Service providers - your information may be available to a greater or lesser extent to the following companies who support our business. We will always provide the minimum amount of information or access necessary to allow them to do their jobs, and we lay down strict restrictions on how partners can use and disclose this data wherever possible.
- Professional advisers including lawyers, bankers, accountants, auditors and insurers
- Outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
Change of ownership: In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
THE LAWFUL BASIS FOR PROCESSING YOUR DATA
YOUR LEGAL RIGHTS
You can opt out or ask us to stop using your personal data for direct marketing purposes at any time by emailing us or by using the privacy controls within your account. See below for your rights in regard to personal information and data.
- You can request access to your personal data
- You can request correction or changes to your personal data
- You can request at any time that we do not process your personal information for marketing purposes
- You can also request that we delete all information we hold about you and any previous orders. Please note that this does mean we cannot look back and confirm sizes or tartans from your order history if you wish to order with us again.
- You may request details of any personal information we hold about you and how we use this information. Data requested deemed as excessive or repeated may be subject to a fee. We will require proof of identity before we can supply any personal data.
To see all the information we have about you, and to correct any inaccuracies, please write to:
Highland Thistle Chocolates at www.highlandthistlechocolates.co.uk
The Highland Thistle Chocolates website (www.Highlandthistlechocolates.co.uk) places cookies through GoDaddy our website provider, which are small data files, on your computer or handheld device. This is standard practice for all websites.
By using and browsing the Highland Thistle Chocolates website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site. For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies
Essential Cookies - to allow you to use the basic functions such as browsing our tartan products, placing orders and making payments, accessing your account if you have one and viewing your current and previous orders.
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